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Appraisal Interviewing: the cornerstone of successful performance appraisal is having well developed interviewing skills. 

 

Coaching Skills for Managers: the benefits of coaching are well documented therefore every manager should make it a priority to develop this skill set.

 

Disciplinary Procedures: all too often managers avoid grasping the nettle but a thorough understanding of procedures and the law can make the disciplinary task less daunting.

 

Effective Management Skills: a chance to explore the management role and to learn how to rise to the challenges whilst avoiding the pitfalls.

 

Introduction to Employment Law: when it comes to the law ignorance is no excuse and all managers should have a working knowledge of the law as it applies to managing people.

 

Motivation at Work: always a hard nut to crack, this course provides some insights and practical ways to increase motivation.

 

Recruitment and Selection: a professional approach to hiring new employees is essential in order to make the best appointment and to comply with employment law.

 

Running Effective Meetings: it has been said that “meetings are where we take minutes and waste hours” – but it does not have to be that way.

 

Team Working and Team Building: an essential component in most organisations but not one that can be taken for granted.

 

The New Supervisor: the transition from team member to supervisor can be a difficult one; to avoid disillusionment, the right training and support must be in place.

 

 

 

 

 

 

Assertiveness: probably the most useful skill, developing it will have an immediate impact on both working and non-working life.

 

Business Writing: a chance to unravel the mysteries of grammar and to learn how to achieve greater impact and clarity when writing.

 

Customer Care: the ability to respond positively to customers is the best way to win new customers and to retain the ones you have already got. 

 

Handling Your Work Effectively: a blend of assertiveness, time management and stress management aimed at maximising performance at work.

 

Influencing Skills: using ‘pull’ techniques rather than ‘push’ techniques can greatly enhance personal power and influence in the workplace.

 

Interpersonal Skills: it takes a special mix of skills and self-awareness to ensure that interactions with other people are both positive and productive.

 

Interviewing Skills: eliciting the necessary information in any type of interview all depends on having effective questioning and listening skills.

 

Presentation Skills: giving a presentation is ranked amongst our top 10 fears – so why not feel the fear and do it anyway!

 

Rapid and Effective Reading or Speed Reading: a real must for anyone faced with a high volume of reading material.  It’s not unusual for course delegates to double their reading speeds!

 

Report Writing: adhering to the four stages when writing a report will increase clarity and impact as well as saving time.

 

Working with Difficult People: increased pressure at work often leads to conflict and poor relationships with colleagues, so it is worth learning how to tackle these issues constructively. 

 

 

 

 

 

Introduction to Training: the essentials for occasional trainers or a taster for those who may wish to pursue a career in training.

 

On the Job Instruction: ideal for those who provide training on practical tasks, perhaps in a production line environment.

 

Training of Trainers: an in depth course for those who want to get to grips with all aspects of the training cycle – identifying needs, design, delivery and evaluation.

 

Facilitation Skills: facilitation is not just for trainers, it’s about “making things easier” and working with people to get some kind of result e.g. making a decision, learning, or personal growth.

 

Presentation Skills: staying cool, calm and collected isn’t easy – making a formal presentation can be a daunting prospect even for the experienced trainer. 

 

Psychology for Trainers: group behaviour can be both fascinating and challenging, for those with some delivery experience, this course provides some valuable insights and strategies.

 

Advanced Training Techniques: suitable for experienced trainers who would like to take a fresh look at their practices and to try out some new techniques.

 

Certificates for your CPD record can be issued following attendance at any of our courses.

 

 

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